bajje Privacy Policy

1. Introduction

bajje ("we", "us", "our") operates the online gaming and sports betting platform available at bajje.bid. We are committed to handling the personal data of our players — the majority of whom are based in Bangladesh — with care, transparency, and respect.

This Privacy Policy sets out in plain, formal English the categories of personal data bajje collects, the purposes for which that data is processed, the parties with whom it may be shared, the period for which it is retained, and the rights available to you as an individual whose data we hold.

This Policy should be read alongside bajje's Terms & Conditions, which govern your use of the platform as a whole. Where this Policy references a term defined in the Terms & Conditions, that definition applies here unless a different meaning is stated.

2. Data We Collect

bajje collects only the personal data that is necessary to deliver a safe, legal, and high-quality gaming experience. The categories of data we may hold about you are described below.

3. How We Collect Your Data

3.1 Directly From You

The majority of the personal data bajje holds is provided by you directly through the following interactions:

• Completing the bajje account registration form (name, email, date of birth, mobile number);
• Submitting KYC verification documents (NID, passport, utility bill) when requested;
• Making a deposit or requesting a withdrawal, which requires payment method details;
• Contacting bajje's customer support team via email at [email protected] or via the on-platform live chat;
• Responding to promotional communications, surveys, or feedback requests.

3.2 Automatically During Platform Use

When you access bajje through a browser or mobile device, certain technical and usage data is collected automatically through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, session start and end times, pages visited, games launched, and bets placed. This data is collected to maintain platform security, detect fraudulent behaviour, and analyse service usage patterns.

3.3 From Third Parties

In limited circumstances, bajje may receive personal data about you from third parties, including:

• Payment processors (bKash, Nagad, Rocket, Upay, partner banks): Transaction confirmation data to verify deposit and withdrawal completions;
• Identity verification providers: Where bajje uses a third-party KYC service to cross-check identity documents against national databases;
• Fraud prevention services: Risk signals or flagged identifiers associated with known fraudulent activity patterns.

4. How We Use Your Data

bajje uses the personal data it collects exclusively for purposes that are directly connected to the operation of the platform and the services offered to registered players. The primary purposes are:

• Account Management: Creating, maintaining, and securing your registered bajje account, including login authentication and password recovery;
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, and maintaining accurate transaction records in BDT;
• Identity & Age Verification: Confirming that you are aged 18 or over and that the identity and payment details on your account are genuine;
• Fraud & Security Monitoring: Detecting and investigating suspicious account activity, duplicate registrations, money laundering indicators, and bonus abuse;
• Responsible Gaming: Monitoring player behaviour patterns to identify signs of problem gambling, enforcing deposit limits and self-exclusion requests, and contacting at-risk players when required;
• Customer Support: Responding to queries, resolving disputes, and maintaining records of support interactions for quality assurance;
• Legal Compliance: Fulfilling obligations under applicable anti-money laundering standards and cooperating with lawful requests from competent authorities;
• Platform Improvement: Analysing aggregated usage data to improve game performance, navigation, and overall service quality on the bajje platform;
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. Players may opt out at any time by contacting [email protected].

bajje does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review, except in cases of automated fraud detection where a suspected account is flagged for manual investigation.

5. Legal Basis for Processing

bajje processes your personal data on the following legal grounds:

• Contract Performance: Processing is necessary to deliver the services you signed up for — including account operation, bet settlement, and payment processing — under the Terms & Conditions you accepted at registration;
• Legitimate Interests: Processing is necessary for bajje's legitimate business interests in fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your privacy rights;
• Legal Obligation: Processing is required to comply with applicable anti-money laundering obligations, age verification requirements, and lawful requests from competent authorities;
• Consent: Where processing is based on your consent — such as receiving marketing emails — you may withdraw that consent at any time without affecting the legality of processing carried out prior to withdrawal.

6. Data Sharing

6.1 Permitted Recipients

bajje shares personal data only with the categories of recipient listed below, and only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process deposits and withdrawals;
• KYC and Identity Verification Providers: Third-party services used to verify identity documents and confirm player eligibility;
• Fraud Prevention Services: Services that help detect and prevent account fraud, bonus abuse, and money laundering on the bajje platform;
• Game Software Providers: Providers such as Evolution Gaming, Ezugi, Pragmatic Play, Spribe, NetEnt, and Microgaming may receive anonymised or pseudonymised game session data to facilitate fair play and game performance monitoring. They do not receive your full identity or financial data;
• Legal and Regulatory Authorities: Where bajje is required by law or by a binding order from a competent authority to disclose personal data, we will do so in accordance with that obligation and, where legally permissible, will notify you of the disclosure.

6.2 No Sale of Data

bajje does not sell, rent, license, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Any sharing of data is strictly limited to the operational purposes described in this section.

6.3 International Transfers

Where personal data is transferred to a third-party service provider located outside Bangladesh, bajje takes steps to ensure that appropriate safeguards are in place to protect your data in accordance with standards equivalent to those applied within Bangladesh. Such transfers may occur in connection with cloud hosting infrastructure, KYC verification services, or game software providers with servers in other jurisdictions.

7. Data Retention

bajje retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods applied by bajje are as follows:

• Account Data (active accounts): Retained for the lifetime of the account and for a minimum of 5 years following account closure, in accordance with standard record-keeping obligations;
• KYC Documents: Retained for a minimum of 5 years from the date of submission, or from the date of the last transaction, whichever is later, to satisfy anti-money laundering record-keeping requirements;
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction;
• Support Communications: Retained for 2 years from the date of the last interaction in the relevant support thread, unless the matter relates to an ongoing dispute in which case records are retained until final resolution;
• Usage and Technical Data: Aggregated or anonymised usage data may be retained indefinitely for platform analytics; individual-level usage logs are typically retained for 12 months before anonymisation.

When personal data is no longer required for any legitimate purpose, bajje will securely delete or irreversibly anonymise it.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. bajje uses cookies and similar technologies (including local storage and session tokens) to make the platform function correctly, keep you logged in during a session, and understand how players use the site.

8.2 Types of Cookies Used

• Essential Cookies: Required for the platform to operate. These include session authentication tokens that keep you logged in, security cookies that prevent cross-site request forgery, and load-balancing cookies. These cannot be disabled without breaking core platform functionality;
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the bajje platform — which pages are visited most often, how long sessions last, and which games are played. This data is used to improve the platform experience;
• Preference Cookies: Store your stated preferences — such as preferred language (English) and display settings — so they persist across sessions;
• Fraud Prevention Cookies: Help bajje identify unusual or potentially fraudulent patterns by tracking device fingerprint characteristics across sessions.

8.3 Managing Cookies

You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bajje platform, including the ability to remain logged in across pages. Essential security and session cookies cannot be disabled while using the platform.

9. Your Privacy Rights

As a registered bajje player, you have the following rights in relation to the personal data we hold about you:

• Right of Access: You may request a copy of the personal data bajje holds about you. bajje will respond to verified access requests within 30 days;
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected. Where the correction affects KYC records, supporting documentation may be required;
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bajje's legal obligation to retain certain records (see Section 7);
• Right to Restriction of Processing: You may request that bajje restrict the processing of your personal data in certain circumstances, such as where accuracy is contested or where processing is unlawful but you do not want erasure;
• Right to Data Portability: You may request a copy of personal data you have provided to bajje in a structured, commonly used, machine-readable format;
• Right to Object: You may object to the processing of your personal data where bajje relies on legitimate interests as its legal basis. bajje will cease processing unless there are compelling legitimate grounds that override your interests;
• Right to Withdraw Consent: Where bajje relies on your consent to process personal data (e.g., for marketing communications), you may withdraw that consent at any time without affecting prior processing.

10. Data Security

bajje implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key security measures include:

• SSL/TLS encryption for all data transmitted between your device and bajje's servers;
• Encrypted storage of passwords — bajje never stores passwords in plaintext;
• Restricted internal access to personal data on a strict need-to-know basis, enforced through role-based access controls;
• Regular security assessments and vulnerability testing of the bajje platform infrastructure;
• Monitoring of access logs for unusual activity indicative of unauthorised access attempts;
• Secure deletion protocols applied when data reaches the end of its retention period.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, bajje will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

11. Children's Privacy

If you are a parent or guardian and believe that a person under the age of 18 has registered an account on bajje using your details or payment methods, please contact bajje immediately at [email protected] so that the account can be reviewed and closed without delay.

12. Third-Party Links

The bajje platform may contain references to third-party services such as payment providers (bKash, Nagad) or game software providers (Evolution Gaming, Ezugi, Pragmatic Play). Where you interact with those third-party services — for example, by completing a bKash payment — their own privacy policies and data practices apply, not this bajje Privacy Policy.

bajje is not responsible for the privacy practices of third-party services and encourages players to review the relevant privacy documentation of any third party with whom they interact in connection with their bajje account.

13. Changes to This Privacy Policy

bajje reserves the right to update or revise this Privacy Policy at any time. When material changes are made, bajje will notify registered players by email at the address on record at least 14 days before the revised Policy takes effect. The "Last updated" date at the top of this page will be amended to reflect the date of the most recent revision.

Continued use of the bajje platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting [email protected].

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bajje handles your personal data, please contact the bajje support team using the details below. All contact information is displayed as plain text only and is not a clickable link.

• Support Email: [email protected]
• Registered Domain: bajje.bid
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Response Time: Acknowledgement within 5 business days; substantive response within 30 calendar days for data rights requests

bajje's support team is available every day of the year including public holidays in Bangladesh. Privacy and data rights requests are treated as high priority and will be escalated to the appropriate internal team upon receipt.